Privacy Policy

Privacy Policy (PDPA Compliant)
Lao Huo Tang Catering
Effective Date: 30 May 2025

Lao Huo Tang Catering Pte Ltd (“we”, “our”, or “us”) respects the privacy of individuals and is committed to protecting the personal data you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity & Contact Information: Full name, email address, telephone number, delivery address.

  • Order & Transaction Data: Details of catering orders, dietary requirements, delivery instructions.

  • Payment Information: Processed securely via third-party payment providers; we do not store credit card details.

  • Technical Data: IP address, device type, browser type, and other analytics from your use of our website.

  • Feedback: Reviews, inquiries, or messages sent to our customer service.

2. Purposes for Collection and Use of Personal Data

Your personal data may be collected, used, and disclosed for the following purposes:

  • To process and fulfill catering orders and reservations

  • To communicate with you on order updates, promotions, and customer service matters

  • To manage business operations (e.g. accounting, logistics, and delivery)

  • To improve our services, website, and customer experience

  • To comply with legal or regulatory requirements

We will only use your data for the purposes stated or for related purposes reasonably expected.

3. Consent

By providing your personal data to us, you consent to the collection, use, and disclosure of your personal data as set out in this policy. If you provide personal data of a third party (e.g., recipient of a catering order), you confirm that you have obtained their consent.

You may withdraw your consent at any time by contacting our Data Protection Officer (DPO). Please note that withdrawing consent may affect our ability to provide services to you.

4. Disclosure of Personal Data

We may disclose your personal data to:

  • Third-party service providers (e.g., delivery companies, payment processors, IT support) who assist in our operations

  • Regulatory or government authorities as required by law

All third parties are bound to protect your data and only use it for the purposes specified by us.

5. Protection of Personal Data

We implement appropriate security measures to protect your personal data against unauthorized access, collection, use, disclosure, copying, modification, or disposal.

Access to your data is restricted to employees and third parties who need it to perform their duties and are subject to confidentiality obligations.

6. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, data will be securely deleted or anonymized.

7. Access and Correction

You may request access to your personal data or ask for corrections if the data is inaccurate or incomplete. To do so, please contact our DPO (details below). We may require proof of identity before processing your request.

8. Use of Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous data for analytics. You may configure your browser settings to disable cookies, although this may affect site functionality.

9. Contact Us

If you have questions, concerns, or requests regarding your personal data, please contact our Data Protection Officer (DPO):

Lao Huo Tang Catering – Data Protection Officer
Email: dpo@laohuotangcatering.com.sg
Phone: 9339 9119
Address: 31 Woodlands Close, #08-35 Woodlands Horizon, Singapore 737855

10. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal or operational requirements. The latest version will always be available on our website with the effective date indicated.